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FREE PRODUCT EXCHANGES AND RETURNS

If you are not entirely satisfied with your product, simply return it to us within 30 days for an exchange or refund.

The product you ordered doesn't live up to your expectations? You have 30 days to return it to us.

Providing it is brand new and in its original packaging, we will be happy to refund you or exchange the product, within five days of receiving it. You do not need to take any further steps.

 

The plus: CiLAO covers the return shipping costs.

It is simple and free using the prepaid Colissimo return labels.

All you need to do is contact us by calling 0033 (0)6 87 94 32 41 or emailing contact@cilao.com and we will post or email you the prepaid label to stick on your return parcel. Then take it to your local post office and you will have nothing to pay.* Metropolitan France only.

 

DELIVERY IN FRANCE:

FREE Delivery by LA POSTE Colissimo in two to three days.

 

Express Delivery to your home or workplace by 1 pm the next day with Chronopost: € 15.

 

DELIVERY IN EUROPE AND WORLDWIDE:

Delivery by LA POSTE Colissimo International in four to six days: € 15.

 

PAYMENT:

By credit/debit card (Visa, MasterCard, Carte Bleue): We use Crédit Agricole's reliable and secure e-payment system.


By Cheque*: Enclose a cheque with your order form. Cheques should be made payable to CiLAO. (* Metropolitan France and Corsica only.)


By Bank Transfer: The goods will be dispatched upon receipt of the transfer. Please quote your order number as the reference.


By Phone: Call us on 0033 (0)6 87 94 32 41 and make your purchases over the phone by credit or debit card.


By Fax: Fax us your order on 0033 (0)4 50 02 75 45.

 

OUR VALUES:

FRENCH- AND EUROPEAN-MADE! We remain true to our philosophy and honour our social responsibility by manufacturing all of our products in France and Europe.

Beware of products labelled "Made in France":  often they are manufactured in Asia and only assembled in France!